Policies & Information

Delivery Policy

All licenses are issued instantly upon payment. Should your payment turn out to be fraudulent, the license will be suspended and you will be expected to repay the amount and any fees incurred or remove all WHMCS files from your server. Our professional services commonly take between 24 & 72 hours for completion but at peak times such as new releases, they may take slightly longer.

License Transfer Policy

We allow owned licenses bought directly from us to be sold and transferred between people. Monthly leases and owned licenses purchased through a reseller cannot be transferred. Before any sale or transfer, the seller should contact us to notify us of the sale. If advertising the license in a forum, you should let us know the URL so we can verify the sale. Once a buyer has been found, both the buyer and seller should contact us to arrange the transfer and payment of the $20 transfer fee. A license can only be resold once.

Refunds Policy

Refunds are only issued for software failure. Refunds are not issued for server failure/issues, lack of features or if your server does not meet the Software Requirements. Refunds are determined on individual circumstances and only issued once our technical staff determine that WHMCS has a fault causing it to not run on your server. Installation charges are not refundable under any circumstances. Refunds are not available after 1 month from the purchase date.